I purchased a four-pack of Tiles that was on sale. After just a couple months I received an email warning that two of my batteries were weak. Since I had read that they should last three years and are under warranty for two. I contacted Tile. They wanted me to check if the Tiles rang when I pressed the button. I didn’t have immediate access to them, so said I would follow up a little later, but pointed out that I expected them to ring, that the issue was that the battery was reporting low. They said ringing the tile was part of the process of identifying the issue and that I could respond to an email they would send me. The email did not correctly identify my issue, so I checked the tiles and responded that, yes, the tiles rang, and I restated the real issue, that the batteries were weak. No follow up from the company for two days, so contacted them again.
I was then told that they could confirm on their end that the batteries were fine, and that the tiles will report weak battery “once our system identifies that your Tile hasn’t updated its location for more than 14 days,” and “factors such as voltage readings, permissions, and location updates.” I asked if battery strength was something I could check myself and was told no, but that they can, and all was good.
So, I’m scratching my head wondering why the system is telling me two of my batteries are weak if that’s not really the case. If the tiles weren’t connecting, then why didn’t it report that they weren’t not connecting instead of stating they had weak batteries? Especially if that is something they can determine? Or, I wondered, maybe the app wasn’t running for those 14 days and I just needed to open it. But, then, why didn’t I receive a message to that effect? But, then again, if that were the case, why did it report on only two batteries and not all four? Let’s just say, their responses left me with more questions than answers and didn’t make me feel overly confident about these products.
Apart from that, I feel like I spent a lot of money for questionable utility–even if I did get it on sale. I think I thought that if someone made off with my things, it would alert me immediately, it doesn’t. If I leave something at home, I might get an alert when I’m about a half mile or a mile down that road, sometimes farther. If someone were to take my things, they would be long gone before I was every alerted. Sure, I could try to track them down. But looking at the locator right now, it marks a spot in the street in front of my neighbor’s house. So, not exactly pinpoint accuracy. Do I go knocking on doors in the general vicinity? Or, “Honest officer, someone, somewhere in one of these houses has my things.” How does that work? But, okay, whatever, it did find my keys for me a couple times when I was in a hurry. But was it really worth the money? Often, the app can’t locate the tiles even when I’m standing in the same room. I just don’t feel like the idea I had of these matches the reality, and I certainly wasn’t very confident of the answers I received from the company.
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